Our Commitment to a Positive and Respectful Learning Environment

1. Our Shared Commitment to a Positive Learning Environment

To foster an exceptional educational experience for everyone, we believe in a partnership built on mutual respect. Our goal is to create a safe, positive, and productive learning environment for every member of our community. The following guidelines help ensure the quality of our programs and a welcoming atmosphere for all.

Community and Cultural Respect We are proud to offer a high-quality education delivered by our dedicated, university-level professors. The success of our learning community relies on the professionalism and consideration of all its members. We encourage students and staff to interact with courtesy and respect for one another and for the vibrant local culture of our host country. This spirit of mutual understanding is key to a rewarding experience.

Guidelines for a Successful Classroom To create an optimal learning environment where all students can thrive, we ask for your cooperation in the following areas:

Focus and Preparation: To ensure a focused and effective experience for all, please arrive for your lessons prepared with the necessary materials. We also ask that you refrain from attending class under the influence of alcohol or other substances that may disrupt your learning or the experience of your peers.

Respectful Conduct: Open communication and collaboration are vital. We are committed to maintaining a space where students and instructors feel valued and respected. Behaviors that detract from this positive atmosphere will be addressed directly and constructively.

Safety and Well-being: For the safety of our entire community, bringing dangerous or illegal materials onto the premises is not permitted.

2. Attendance and Punctuality

Consistent attendance is crucial for Spanish language academic progress. We ask students to be punctual for all our Spanish lessons. Excessive unexcused absences or tardiness may result in the forfeiture of class time. Students are expected to remain in their designated classrooms for the duration of the class period.

3. Payments, Refunds, and Rescheduling

• Payment Processing: A small administrative fee may apply to payments made via PayPal or wire transfer.
• Refund and Rescheduling Policy: Once payment for a course is made, it is considered non-refundable. We do not offer refunds for students who are unable to attend their scheduled classes. However, we offer the flexibility to reschedule your program with a validity of one year from the original start date. 
• Non-Transferability: Spanish course enrollments are non-transferable and cannot be passed on to third parties.

4. Class Scheduling, Holidays, and Unexpected Disruptions

• National Holidays: Our Spanish language school observes all Argentinian national holidays. Spanish classes will not be held on these days and are not subject to reimbursement or rescheduling. To support continued Spanish learning, students will receive asynchronous activities on these dates.
• Strikes and Public Disruptions: In the event of a strike or other public disruption that prevents in-person instruction, Spanish classes will seamlessly transition to an online format. In cases of force majeure, such as street blockades, we will work to reorganize the missed lesson at a suitable time.
• Student Absences: Make-up Spanish classes are not provided for student absences, with the exception of illness confirmed by a doctor's prescription.
• Institution-led Cancellations: Should our institution need to cancel a Spanish class for any reason, a make-up session will be scheduled based on student availability.

5. Institutional Policies

• Right of Admission: We reserve the right of admission to maintain the Spanish language learning academic standards and integrity of our Spanish learning environment.
• Spanish Group Class Integrity: Our Spanish group classes are designed to foster collaborative learning and cannot be converted into private lessons.
• Exclusive Materials: Our proprietary Spanish learning textbooks are provided exclusively to students enrolled in a Spanish course of two weeks or more.

We thank you for your understanding and cooperation. These policies allow us to deliver a consistently high-quality and fair Spanish language learning educational experience for everyone.